Skip to main content
First Touch Help Documentation home page
Search...
⌘K
Search...
Navigation
Available Flow Actions
Manual Assignment
Start Here
Quick Start
Web App
Web App Overview
Tasks
Activities
Flows
Create and Edit Flows
Choosing a Trigger
Flow Settings
Messaging Guide
Available Flow Actions
Email Steps
Conditional Split
Manual Tasks
Manual Assignment
CRM Enrichment
Agents
Publish and Route Flows
Signals
Audiences
Exclusion Lists
Social Platforms
HubSpot
Settings
Team Settings
References
Safety Checklist
Trust and Safety Policies
Data & Privacy
Social Trust Policies
On this page
When to Use It
Notes
Available Flow Actions
Manual Assignment
Reassign ownership inside a flow.
Use
Manual Assignment
when a contact should move to a different owner during the flow.
When to Use It
hand off a contact to a different rep
move a qualified contact to a closer
route a contact to a specific teammate for the next steps
Notes
Use this step when ownership needs to change before later actions or tasks run.
Manual Tasks
CRM Enrichment
⌘I