Exclusion Lists

Exclusion Lists block outreach to specific contacts, company domains, and synced HubSpot lists.

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Tabs

The Exclusion Lists page separates manual and synchronized exclusion sources. The Audiences tab links eligible saved Audiences from the Active Team. System-managed Audiences are not eligible.

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Add Exclusions

You need Team Admin access to manage Exclusion Lists. You can add exclusions in two ways:

1. Add Emails / Domains: Paste emails and domains in the same list, one per line.
2. Upload CSV: Upload a file up to 3 MB and 20,000 records. Map email and domain columns before importing.

Duplicate entries are handled where supported, emails are matched case-insensitively, and domains are normalized when possible. In Audiences, use Preview coverage to review covered and uncovered members before linking. Linked membership synchronizes automatically and can match email, company domain, or verified LinkedIn identity. Manual email/domain entry does not accept LinkedIn URLs. An Active Team supports up to 300,000 active contact-email and company-domain exclusions combined.

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Search And Filters

On the Contacts and Companies tabs, search matches any part of an email address or domain. You can also filter by source:

• Manual
• CSV
• HubSpot
• Bounce detected

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Bounce Handling

Emails with a detected bounce are automatically added to contact exclusions with source Bounce detected.

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HubSpot Sync

Synced HubSpot lists show status Syncing. These lists stay connected as live exclusion sources and refresh periodically through background processing. HubSpot-sourced entries cannot be individually deleted or bulk-selected. Remove the contact from its HubSpot segment or unsync the segment instead. Unlink an Audience supplying exclusions before deleting that Audience.

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Flow Behavior

Applicable exclusions can prevent enrollment. Cancellation of active Flow Enrollments, unfinished tasks, and pending actions follows the Flow Enrollment’s saved exclusion policy, including explicit overrides; legacy enrollments fall back to Flow Plan settings. Email sending checks exclusions again before sending. Completed actions are not undone. Chrome Extension direct enrollment skips the initial Flow Plan exclusion check. An available extension warning can block detected email or domain matches. Send anyway clears the shared warning for one-off email and Add to Flow without removing the exclusion; do not assume it is a single-action override. Manually entered confirmation-page values are not checked again by the warning. Later Flow Enrollment checks follow Flow Plan settings. Removing an exclusion does not undo completed outreach. It only affects future checks after the relevant flow or audience processes again.