Audiences

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Access And Limits

Only Team Admins can open and manage Audiences.

• A Team can have up to 1,000 active audiences.
• A standard audience can contain up to 1,000 contacts.
• A Sales Navigator audience can import up to 500 contacts.

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Create An Audience

The New audience menu has four creation paths.

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CSV Notes

• CSV upload supports up to 1,000 records and a 3 MB file.
• Every valid row needs a complete name: either Full Name or both First Name and Last Name.
• Every valid row also needs at least one identifier: Company Domain, Email, or a personal LinkedIn Profile URL.
• If some rows are invalid, First Touch can still let you create the audience or flow from valid rows only.

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AI Context

You can add optional AI context when creating CSV or HubSpot audiences. Use this field to describe the audience clearly so messaging can be tailored more accurately.

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Use Audiences With Flows

From the Audiences table, an audience can be:

• attached to an existing flow with Enroll in flow
• used to create a new flow with Create flow
• viewed from the linked flow name when a flow is already attached

The Flow Plan’s enrollment mode determines whether eligible contacts enroll automatically or remain in Awaiting for manual enrollment.

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What You See In The Table

The Audiences table includes:

• Name
• Source
• Size
• Flow
• Last modified

For audiences without a linked flow, the Flow column shows Enroll in flow.

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Filters

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Statuses

The status filter currently includes:

• Active
• Sync in progress
• Failed

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Types

The type filter currently includes:

• HubSpot list
• Uploaded via CSV
• Direct enrollment
• Sales navigator
• System created

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Sync And Statuses

HubSpot audiences can show these sync states:

• Sync queued
• Sync in progress
• Failed

HubSpot audience details also show Last sync. Sales Navigator audiences can show import-specific states such as:

• Import pending
• Import queued
• Import in progress
• Import completed
• Import partial failure
• Import paused
• Import failed

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Audience Actions

Available actions may include:

• View audience details
• Edit audience or Rename
• Export to CSV
• Sync for HubSpot audiences
• Delete audience

From audience details, users can also:

• view AI context
• review contact rows
• export the audience to CSV
• open the linked flow

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Other Audience Types

You may also see audience types that are not created from the main Audiences create menu.

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Sales Navigator

Sales Navigator audiences can include a source URL, linked social account, and import progress states.

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System Created

System created audiences appear in filters and may have restricted actions such as disabled delete or rename behavior.

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Direct Enrollment

The UI labels this creation path HubSpot workflow / Chrome extension. It creates a Direct Enrollment Audience for authenticated one-contact requests; it is not a synced bulk list and does not accept contacts on its creation form.

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Exclusion Lists

FirstTouch checks Exclusion Lists on supported enrollment and outreach paths. Chrome Extension direct enrollment does not apply the standard exclusion check, so review exclusions before adding a prospect from the extension.

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Delete An Audience

Deleting an Audience permanently removes it as a source and moves every linked Flow Plan to Draft. It does not undo completed outreach. The deletion dialog selects these options by default:

• cancel awaiting and other pending enrollment requests from the Audience
• cancel its in-progress Flow Enrollments

Clear an option only when the related pending or in-progress work should remain.