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The User accounts tab manages Social account and Email accounts. Connected Accounts belong to a User Identity, but visibility and sending use apply through the Team where they are connected. The same external sender can be active for sending in at most one Team.
View-only (free) members cannot connect accounts. The Add account button is disabled and a notice is shown. Contact your Team Admin to change Seat Type.

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Social Account

First Touch supports one social account per user in the Active Team. The account is available through your Team Membership in that Team. Click Add account to connect yours. Follow Social Integration to connect with the recommended Use Chrome extension method or Sign in with LinkedIn. For password sign-in with Keep me always connected, follow Find your LinkedIn 2FA key to copy the authenticator secret into FirstTouch. Keep me always connected is optional. The connection form shows a disclosure about other automation tools; at least 100 connections remains account-readiness guidance, not a required form confirmation.

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Social Account Details Drawer

Click the row actions icon on a connected account to open the Social account details drawer. From here you can:
  • Edit Daily limits — the per-day caps for Profile views, Connection requests, and Messages. First Touch enforces these limits to protect your LinkedIn account health.
  • View your Location — the country proxy used to keep activity aligned with your usual region.
  • View Sync status — the last time First Touch synced your social connections.
  • Disconnect — disconnected accounts cannot run LinkedIn actions. Free or trial Teams can receive an approximately 72-hour reconnect window; paid non-trial Teams can retain the account without an automatic deadline. Permanent removal or entitlement cleanup can bypass retention.
Disconnecting a social account while it is being used in active flows will stop social steps in those flows from executing.

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Email Accounts

You can connect one or more email accounts. First Touch supports:
  • Gmail (Google OAuth)
  • Outlook (Microsoft OAuth)
Click Add account and select your provider. You will be prompted to sign in and grant access. First Touch does not store your email password. It stores the provider’s OAuth access and refresh tokens in encrypted form so it can maintain the authorized connection.

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Per-account Settings

Click the three-dot menu on any email row to open the Email settings drawer.

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Removing an Account

Click the trash icon inside the drawer or table row actions and review the affected pending sendings before confirming removal. Email removal cancels affected work, and reconnecting does not restore canceled sends. See Email Automation for cancellation behavior.

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Access and Permissions