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LinkedIn Unibox is the FirstTouch inbox surface for LinkedIn conversations in your Active Team.
LinkedIn Unibox is LinkedIn-scoped. It is not a full email or cross-channel inbox.

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Conversation Views

Use LinkedIn Unibox to review synchronized conversations, including:
  • unread conversations
  • hot or nurture tagged conversations
  • archived conversations
  • recent inbound and outbound LinkedIn messages
  • participant and company context when available
Unread state is conversation-level. One unread conversation can contain multiple unread messages, but the unread count is intended for triage rather than message totals. Opening a conversation marks it as read. You can also mark a conversation read or unread, archive it, or restore it from Archive. Archived conversations are excluded from the unread count and cannot be replied to until they are restored. The unread count follows your role-based conversation access:
  • Team Admins see unread conversations for LinkedIn Connected Accounts accessible to the Team.
  • Members see unread conversations for their own LinkedIn Connected Account.

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Search And Tags

Search matches the participant name or latest message preview. It does not search LinkedIn URLs, company names, company domains, or the full message history. Use tags to classify conversations:
  • Hot for immediate opportunity or urgent follow-up
  • Nurture for later follow-up
  • None to clear the tag
The UI allows one Hot or Nurture tag per conversation. Selecting the other tag replaces the current tag.

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Conversation Details

Open a conversation to review message history, timestamps, direction, and sender context. Opening it marks the conversation as read but does not send a reply.

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Reply Eligibility

All Team members can access the LinkedIn Unibox surface when it is available to the Team. Reply sending depends on role, Seat Type, and connected account readiness. Replies are sent through the LinkedIn account configured for the conversation. FirstTouch does not silently switch the sender. Restore an archived conversation before replying.

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History Import And Sync

The LinkedIn Connected Account’s Conversations sync policy controls which conversations appear: The 30-day history import can show Pending, Running, Completed, or Failed. Account settings also show the last attempt and synchronized-through time when available. Changing from Track and import all LinkedIn conversations to Only track conversations started in FirstTouch hides imported organic conversations from LinkedIn Unibox. FirstTouch retains the synchronized data, so enabling the setting again does not delete and recreate the history. FirstTouch runs a daily conversation sync for eligible Connected Accounts. You can also start a manual sync up to three times per LinkedIn Connected Account per UTC day. This limit resets at 00:00 UTC. Ongoing synchronization depends on connected account health. If a LinkedIn account disconnects, requires verification, or is not ready, new messages and reply sending can be delayed until the account is healthy again.

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Troubleshooting

If a conversation or reply option is missing, check:
  • the Active Team
  • the sender’s connected LinkedIn account status
  • whether the account is ready for LinkedIn actions
  • your Team Role and Seat Type
  • whether the conversation is archived or filtered out
  • the Conversations sync policy and history import status
  • whether the daily manual sync limit has been reached