> ## Documentation Index
> Fetch the complete documentation index at: https://docs.firsttouch.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Roles, Seat Types, and Permissions

> Compare Team Roles, Seat Types, billing access, and sender permissions.

FirstTouch uses Team Roles and Seat Types together.

## Team Role

Team Role controls administrative permissions.

| Team Role | Typical permissions                                                                                                      |
| --------- | ------------------------------------------------------------------------------------------------------------------------ |
| Admin     | Manage Team settings, invitations, integrations, audiences, Exclusion Lists, and billing when billing access is enabled. |
| Member    | Use allowed product surfaces, complete assigned work, and participate in outreach based on Seat Type.                    |

## Seat Type

Seat Type controls sender entitlement.

| Seat Type        | Typical permissions                                                                              |
| ---------------- | ------------------------------------------------------------------------------------------------ |
| Sender (paid)    | Connect email and social sender accounts, send supported outreach, and own assigned sender work. |
| View-only (free) | View allowed Team data without sender-account connection or sender execution.                    |

## Billing Access

Billing access is a membership-level permission in the Active Team. Team Admins normally receive it automatically; Members do not.

Subscription and seat changes require Admin authority. Billing access does not automatically grant sender entitlement.

## LinkedIn Unibox Reply Eligibility

LinkedIn Unibox visibility and reply sending are different.

| User                         | Reply eligibility                                                    |
| ---------------------------- | -------------------------------------------------------------------- |
| Team Admin                   | Can reply regardless of Seat Type.                                   |
| Member with Sender (paid)    | Can reply when other product and account requirements are satisfied. |
| Member with View-only (free) | Can view allowed conversations but cannot reply.                     |

## Common Permission Issues

| Issue                           | What to check                                                                                                                     |
| ------------------------------- | --------------------------------------------------------------------------------------------------------------------------------- |
| Cannot connect a sender account | Confirm the user has **Sender (paid)** Seat Type.                                                                                 |
| Cannot open Billing             | Confirm the user is a Team Admin with billing access in the Active Team.                                                          |
| Cannot change seats or plan     | Confirm the user is a Team Admin with billing access and the plan supports the requested self-service change.                     |
| Cannot reply in LinkedIn Unibox | Team Admins can reply regardless of Seat Type. Members need **Sender (paid)**. Also confirm connected LinkedIn account readiness. |
| Cannot manage integrations      | Confirm the user is a Team Admin.                                                                                                 |