> ## Documentation Index
> Fetch the complete documentation index at: https://docs.firsttouch.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Outreach Queue

> Monitor LinkedIn outreach actions and requirements.

The Outreach Queue shows LinkedIn actions from Flow Plans and manual activity. Email, call, manual, and approval tasks do not appear here.

## What Appears In The Queue

The queue includes these action types:

* **View Profile**
* **Send Connection**
* **Send Message**
* **Send InMail Message**, when enabled

## Tabs And Statuses

| Tab      | What it means                                                                      |
| -------- | ---------------------------------------------------------------------------------- |
| All      | All supported LinkedIn actions. Rows that need attention show **Review required**. |
| Awaiting | The action is waiting for an automatic condition or required review.               |
| In queue | The action is pending, queued, or scheduled.                                       |
| Done     | FirstTouch completed the action.                                                   |
| Failed   | The action could not complete normally.                                            |
| Canceled | The action was canceled before completion.                                         |

## Common Delay Reasons

The **Awaiting** tab includes both automatic waits and review-required items. Automatic waits resume without user action. Review-required items continue after their displayed requirement is resolved.

Common reasons include:

* sender Work Schedule
* LinkedIn daily or temporary provider limits
* human-like pacing
* an unavailable or disconnected LinkedIn account
* incomplete LinkedIn Profile Connections Sync
* a missing prospect LinkedIn URL
* required approval
* trial or plan access
* an earlier LinkedIn action that must finish first

## Filters

Search by contact name, or filter by source, action type, sender, and status. Team Admins can select from all eligible senders.

## Open The Activity

Queue rows can link to the related Activity or LinkedIn Unibox conversation. Use that view for the full history and contact context.

<Note>
  **Awaiting** is not the same as **Failed**. A queued action can be intentionally waiting and still continue automatically.
</Note>