> ## Documentation Index
> Fetch the complete documentation index at: https://docs.firsttouch.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manual Tasks

> Add human work steps to a flow.

Use **Manual Task** and **Call** steps when a rep needs to take action.

## Task Types

<CardGroup cols={2}>
  <Card icon="phone" title="Call Task">
    Creates a call task for the assigned rep.
  </Card>

  <Card icon="check" title="Generic Task">
    Creates a manual task for any non-automated work.
  </Card>
</CardGroup>

## Execution

When a prospect reaches a Manual Task step:

1. The Flow **stops** for that prospect.
2. A task appears in the **Tasks** page of the web app.
3. The prospect will **not move to the next step** until the task is resolved.

<Note>
  Users can complete the task or skip the step, depending on the workflow they want to follow.
</Note>