> ## Documentation Index
> Fetch the complete documentation index at: https://docs.firsttouch.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Tracking, Replies, and Bounces

> Understand human replies, out-of-office handling, bounces, and HubSpot logging.

FirstTouch tracks supported email activity for FirstTouch-managed conversations.

## Reply Tracking

Tracked replies can appear in Activities and can affect Flow Enrollment status. A reply must belong to a supported FirstTouch-managed email conversation to be handled by FirstTouch.

## Human Replies

A detected human reply unconditionally completes every matching in-progress or not-yet-achieved enrollment for the same normalized prospect email in the same Team. Pending actions in those enrollments are canceled. There is no **Stop on Reply** setting.

<Note>
  FirstTouch trims and lowercases the reply email before matching. For reply attribution, it uses the latest completed FirstTouch email action among the matching same-Team enrollments when a more direct action link is unavailable.
</Note>

## Out Of Office

An out-of-office response postpones the remaining email sequence by exactly `7` days instead of ending the Flow Enrollment. Out of office is not displayed as the current outcome on the Activities list.

## Bounces

A detected bounce can stop email outreach and add the email address to Exclusion Lists with source **Bounce detected**.

## Meeting Detection

When FirstTouch detects a booked meeting from supported reply signals, the Activity can show a meeting-booked outcome.

## HubSpot Logging

Email Engagement Tracking requires the Team's **Email sent and received** toggle, email tracking on the Flow Plan, a connected HubSpot account, a completed supported email event, and a HubSpot Contact ID on the Flow Enrollment. This tracking path does not require HubSpot BCC configuration.

Use HubSpot activity history and FirstTouch Activity details together when investigating a missing timeline event.