> ## Documentation Index
> Fetch the complete documentation index at: https://docs.firsttouch.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Automation

> Understand connected inboxes, email steps, approvals, scheduling, tracking, and replies.

FirstTouch sends email through connected sender inboxes and Flow Plan email steps.

## What Email Automation Includes

Email automation can include:

* new-thread email steps
* reply-style follow-ups inside a Flow Plan
* approval-required email drafts
* sender Work Schedule checks
* email account capacity checks
* reply tracking that stops matching same-Team enrollments
* bounce and out-of-office handling
* HubSpot logging when configured

## Required Setup

Before email automation can run, confirm:

* the sender has a connected email account
* the sender has permission to send outreach for the Team
* the prospect has a usable recipient email
* the Flow Plan is valid and live
* required approval tasks are completed
* available credits cover the Flow Plan's maximum estimated run cost

## Where To Configure Email

| Area                | What it controls                                                                         |
| ------------------- | ---------------------------------------------------------------------------------------- |
| User Accounts       | Connected inboxes and signatures.                                                        |
| Sending Schedule    | The sender Work Schedule for allowed sending windows.                                    |
| Flow Builder        | Email content, fallback behavior, approvals, and follow-ups.                             |
| HubSpot Integration | CRM Engagement Tracking when the Team and Flow Plan email-tracking settings are enabled. |

## Daily Inbox Capacity

Each connected inbox has a configurable daily capacity that defaults to `300`. Available capacity subtracts both messages already sent and pending messages reserved for that day. FirstTouch also observes outbound messages sent outside FirstTouch from the same inbox.

For a FirstTouch send, the primary recipient and every CC or BCC recipient each consume one capacity unit. See [Sending and Scheduling](/WebApp/Email/Sending-and-Scheduling).

## Related Guides

* [Email Steps](/WebApp/Flows/Available-Flow-Actions/Email-Steps)
* [Sending and Scheduling](/WebApp/Email/Sending-and-Scheduling)
* [Tracking and Replies](/WebApp/Email/Tracking-and-Replies)
* [Email Troubleshooting](/WebApp/Email/Troubleshooting)