> ## Documentation Index > Fetch the complete documentation index at: https://docs.firsttouch.com/llms.txt > Use this file to discover all available pages before exploring further. > ## Agent Instructions > For API operations, fetch https://gateway.firsttouch.ai/api/public/openapi.json for the complete input/output schemas, internal references, and x-mcp-annotations. Endpoint Markdown intentionally omits generated schema fragments. Select /api/public/tools/ using the exact underscore-separated name. Send requests to https://gateway.firsttouch.ai; the canonical document currently omits servers. Start at https://docs.firsttouch.com/api-reference/agent-start.md. # Audiences > Create, manage, sync, and use audience lists in First Touch. An Audience is a team-scoped source group of contacts that can make prospects eligible for a Flow Plan. ## Access And Limits Only Team Admins can open and manage Audiences. * A Team can have up to `1,000` active audiences. * A standard audience can contain up to `1,000` contacts. * A Sales Navigator audience can import up to `500` contacts. ## Create An Audience The **New audience** menu has four creation paths. Select a HubSpot list, preview its contacts, then save the Audience or create a Flow Plan. Requires a connected HubSpot account and a paid plan. Upload a CSV, map the columns, then either Save audience or Create flow. Import profiles from a Sales Navigator URL by using an eligible connected LinkedIn account. Create an empty Direct Enrollment Audience. Contacts are added later, one at a time, by the HubSpot workflow action or Chrome Extension. ### CSV Notes * CSV upload supports up to `1,000` records and a `3 MB` file. * Every valid row needs a complete name: either **Full Name** or both **First Name** and **Last Name**. * Every valid row also needs at least one identifier: **Company Domain**, **Email**, or a personal **LinkedIn Profile** URL. * If some rows are invalid, First Touch can still let you create the audience or flow from valid rows only. ### AI Context You can add optional AI context when creating CSV or HubSpot audiences. Use this field to describe the audience clearly so messaging can be tailored more accurately. ## Use Audiences With Flows From the Audiences table, an audience can be: * attached to an existing flow with Enroll in flow * used to create a new flow with Create flow * viewed from the linked flow name when a flow is already attached The Flow Plan's enrollment mode determines whether eligible contacts enroll automatically or remain in **Awaiting** for manual enrollment. ## What You See In The Table The Audiences table includes: * `Name` * `Source` * `Size` * `Flow` * `Last modified` For audiences without a linked flow, the Flow column shows Enroll in flow. ## Filters ### Statuses The status filter currently includes: * `Active` * `Sync in progress` * `Failed` ### Types The type filter currently includes: * `HubSpot list` * `Uploaded via CSV` * `Direct enrollment` * `Sales navigator` * `System created` ## Sync And Statuses HubSpot audiences can show these sync states: * `Sync queued` * `Sync in progress` * `Failed` HubSpot audience details also show `Last sync`. HubSpot List Audiences refresh once a day. A newly created Audience may show `Sync in progress` and a size of `0` until its first sync completes. Sales Navigator audiences can show import-specific states such as: * `Import pending` * `Import queued` * `Import in progress` * `Import completed` * `Import partial failure` * `Import paused` * `Import failed` ## Audience Actions Available actions may include: * `View audience details` * `Edit audience` or `Rename` * `Export to CSV` * `Sync` for HubSpot audiences * `Delete audience` From audience details, users can also: * view AI context * review contact rows * export the audience to CSV * open the linked flow ## Other Audience Types You may also see audience types that are not created from the main Audiences create menu. ### Sales Navigator Sales Navigator audiences can include a source URL, linked social account, and import progress states. ### System Created System created audiences appear in filters and may have restricted actions such as disabled delete or rename behavior. ### Direct Enrollment The UI labels this creation path **HubSpot workflow / Chrome extension**. It creates a Direct Enrollment Audience for authenticated one-contact requests; it is not a synced bulk list and does not accept contacts on its creation form. ## Exclusion Lists Standard enrollment applies Exclusion Lists when enabled for the Flow Plan. Chrome Extension direct enrollment skips the initial Flow Plan check, though an available extension warning for detected email or domain can still block submission. Review exclusions before proceeding; later Flow Enrollment checks follow Flow Plan settings. ## Delete An Audience Deleting an Audience from the web app removes the source, returns linked Flow Plans to Draft, cancels active Flow Enrollments and pending requests, and gives Awaiting candidates a canceled final state. Completed outreach is not undone. The deletion dialog selects these options by default: * cancel awaiting and other pending enrollment requests from the Audience * cancel its in-progress Flow Enrollments Clear an option only when the related pending or in-progress work should remain. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.